Thank you for shopping with TrendWeGo. We want you to feel confident choosing a meaningful charm, symbolic accessory, or decorative gift. This policy explains how we handle cancellations, damaged items, and return requests.
1. Order cancellation
If you need to cancel an order, please contact us within 24 hours of placing it.
- Before processing or shipping: Orders cancelled within 24 hours and before processing or shipment will receive a full refund.
- After processing or shipping: Once an order has entered processing or has shipped, it cannot be cancelled.
2. Damaged, defective, or incorrect items
Please contact us within 7 days of delivery if an item arrives damaged, has a clear quality defect, differs significantly from its description, or is not the color, style, or variant you ordered.
Email twgservice@gmail.com with your order number and clear photos or video of the issue. After review, we may offer a replacement, partial refund, or full refund, depending on the case.
3. Returns and exchanges
We do not accept returns or refunds for a change of mind, personal preference, or an item that matches its description and is free from quality defects. Please review product images, details, and available variants before ordering.
For hygiene and product-condition reasons, returned personal accessories must be unused, unworn, and in their original resalable packaging. Return shipping costs and any applicable customs duties or taxes are the buyer’s responsibility unless we confirm that the item was incorrect, damaged, or defective.
4. How to request help
Email twgservice@gmail.com and include:
- Your order number.
- The product name or SKU.
- A short description of the issue or request.
- Photos or video when reporting an incorrect, damaged, or defective item.
This policy does not limit any rights that apply under local consumer-protection law.